The group telephone old concept is SPC telephone exchanges, as to exchange principle simply said is the connecting point of effective communication. The group telephone enterprise is an important part of communication system, main effect for extension call handling, trunk call handling, traffic control management, voice prompt processing and based on network technology, call handling, based on optical fiber repeater digital processing and wireless mobile terminal, internal information transfer and other functional integration.
Group telephone definition
At present in the sale group telephone have simulation group telephone, digital group telephone two kinds.
The group telephone has the following the common functions:
Extension call handling: dialing, generation answering the telephone, retain telephone, encounters a busy adapter, not answer transfer, no answer transfer, don't disturb, the manager's secretary, meetings and other basic application functions.
Relay call handling: relay inbound response patterns, ringing extension setting.
Traffic control management: only dial the number, restrict exhaled grade, exhaled records, called the routing, recording communication detail records, control expenses, etc.
Voice prompt treatment: inbound lead processing dial the extension, extension is busy, not answer hints, even such status message.
Internet phone treatment: base Ethernet broadband technology network telephony applications (VOIP).
Digital relay treatment: E1 30B + D, such as business phone line voice access form module bureau, enterprise this etc.
According to the application of different emphasis will be formed into: ordinary group telephone office communication system, customer service call center system, emergency scheduling system, factory production communications systems, hotel rooms communication system.
Group telephone perimeter
The group telephone perimeter refers to access the group telephone within interior-line total, Extension is for your employees arranged by telephone number.
Installation group telephone advantage: internal calls can not pass between superior central office, and decrease its format 555-xxxx to users of traffic exchange machine trunks and investment. Installation group telephone equipment, for your company every employee arrangement of machine, perimeter scored by former Taiwan (or computer telephonist) information processing, then at the same time, for cost saving perimeter scored the player may be with the fastest speed and will contact contact. If not installed group telephone, so you may lose time with you in the first time customer contact opportunities; The job to group telephone extension is busy in to deal with, or not answer the phone when group according to your need to transfer this call to another disciplinary machine, If you install the voicemail equipment, will put this call transferred to your own mailbox let customer message. Many cases you to linear electric words only depending on your staff management consciousness, group telephone fee management is also a function: will it according to your own arrangements for each extension to arrange a password, if you leave seating, don't know the password people cannot use your extension. Install billing function after you may also to telephone cost management to submit your new views. Billing system will tell you which an employee phone calls made by cost at least, hit the most or telephone number and total cost.
Users to ShiHuaWang way
Users to ShiHuaWang way has the following kinds:
A. semi-automatic access way: in this way, the PBX extension user calls sequentially perimeter users, it can automatic dial-up, outside the user inbound this user switches extension by the user, the operator artificially generation dial. At present, China's most use this net mode, the advantage is save number resources, defect is for long-distance automation and billing adverse.
B. automatic access way: in this way, users switch out and inbound is fully automatic, do not need to the operator artificially calls. Exhale, just listen to the PBX a dial tone is enough, outside the user is dialed users switch extension user dial
ShiHuaWang equal digits of the number, and automatic dial directly into, be helpful for long-distance automation and billing.
Access group telephone used in perimeter categories:
1. Ordinary perimeter: the telephone office ordinary conversion line.
2. Ordinary trunks: with ordinary conversion line and same, but can be automatically couplet choice.
3. ISDN lines: 1-wire tong ISDN lines.
4. E&M line: all over the telephone system networking special line.
5. No.1 tong: use the telephone office ordinary cable, can will several lines bundle together, the realization of automatic couplet choose, forming ordinary trunks function.
The group telephone extension used in species
Access group telephone extension types used in:
1. Ordinary extension: can be installed ordinary extension, currently used by most telephone and fax machines can be installed in the group telephone.
2. Digital extension: each brand the telephone system dedicated digital extension (mainly on programming function and special function realization, household ordinary unit cannot access this type of extension ports).
The group telephone the main common functions
A flexible code: each extension can prepare extension number.
A level limit: restrict dialing international and domestic, telephone etc level 7.
A relay hotline: lift machine avoid dial 9 out of perimeter.
A inbound choice: perimeter inbound call direct dial, adapter, group of choice.
A strong insert service: in a special case of the switchboard is on the phone extension for strong insert calls.
A generation of dial the long-distance: switchboard shanghai.by lower ranks of extension dialing call.
Should distinguish ringing: can distinguish a ringing from outside or inside.
Should consult the connecting: perimeter connecting realize consult and music waiting.
A billing way: the extremely paid for or delay charging ways.
A print options: Chinese and English print choice.
A voicemail: inquires the personal rating, number, tariffs, date, time, etc.
The group telephone extension function
Built-in computer telephonist (IVR) : through phonetics navigation, can bring the telephone transfer to formulate extension, pronunciation guide can be single stage navigation, also can be the multi-level navigation. The biggest series can achieve 16 level. Total voice prompt un-ling to 120 seconds. Through phonetics guide, may guide customer telephone transfer, also can undertake information query.
Call calls on screen: there are playing in the call display telephone displayed on the incoming call number, The computer at the same time the lower-right popup a frame, show the number, name calling people and units.
CTI interface: and computer communication integration, may realize the CRM system integration.
Custom connecting music:
Call the recording: built-in 16 road digital recording function, just put the recording software installation to can be connected to the company any a PC LAN can. The system automatically access to the switches recorded.
Speech navigation ACD function: perimeter into speech navigation (IVR) needs after artificially seating service, IVR through transfer request to the seating group, and put words transferred to designated seating road,
Unlimited number of conference calls: super meeting function, easy-to-use, support alienation meeting way, can according to need to implement classification and breakout sessions, Meeting subscribers unlimited, the largest aggregate-organ can support 64 square, while meeting held 128 group sessions.
The group telephone brand
Import group telephone brand mainly has: panasonic, Siemens, samsung, NEC, etc
No comments:
Post a Comment